This just came in the mail & I'll be honest, it looked like everything was simply unga-bunga'ed into the box. 3 wheels in a zip lock bag & the rest of the screws, mini wrench, & other tools were just strewn about the box. There are no instructions, I'm not even sure if I have all of the pieces. Wasn't expecting it to come in scratched & chipped either. If this was about 40-50 dollars less than what is currently is, I wouldn't care so much that the desk looks used. However, it's over 100 dollars with shipping & taxes which means things shouldn't be arriving in such a state of disarray. Will update review once the desk is set up. ***UPDATE: Despite how it arrived & a few missing parts, the desk is set up & works great! The only thing I'd suggest to the developers is making the mouse pad extendable for a wider set up & perhaps a way to smooth out locking the laptop flat so it doesn't move when trying to stick it in place.***