What methods of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. You can also pay with Google Pay or Apple pay on your mobile devices (if applicable).

Is it safe to use my credit card on your website?

Yes! Your safety and confidence is a priority. When you place an order online through zenzeon.com, your personal information and credit card or debit card information are encrypted using the most advanced GoDaddy SHA-2 SSL (secure socket layer) encryption technology available on the market. All your private data is processed by our bank, and we only receive an approval or denial. When you order online, we never receive any of your credit card or personal information. For all other kinds of orders, we have implemented a strict policy of destroying any private information we obtain.

We also have a verified SSL certificate which guarantees your security. Please see our privacy policy for more information.

Do you have a catalog?

Our complete catalog is online-only on our website. We also send updates to our customers via our email newsletter. Sign up in the footer of this page.

Do you offer discounts?

We will occasionally run sales or offer discount coupons. Subscribe to our email newsletter updates, in the footer of this page, to receive an immediate 10% discount and get alerted about future sales. You can also shop our Sale section at any time to save on a limited number of products.

Are you getting an error at checkout?

If you have any issue, no worries please reach out to our customer service team and they will try to help.

Do you offer Free shipping?

Yes! For all orders we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska).

When will my order ship?

We love fast shipping. We ship orders Monday- Friday. In most cases, orders will ship within 48 hours. Please note that during the busy holiday season, shipment may take an additional day or two due to the quantity of orders being processed. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us email help@zenzeon.com

How long will it take to get to me?

Once shipped, your order will arrive anywhere between 1 to 7 business days (for in stock items) based the shipping location.
We ship all orders from our warehouse in Los Angeles.

What if I need to change the delivery address of an order?

If you need to change the address, you'll need to act fast. We can change it with no additional cost, if you contact us before we ship out your order. We try to get the order out as fast as we can, so get in touch with us right away.

Do you ship internationally?

Right now, we only ship to the US and Canada.

My package is missing! What do I do?

If your package hasn't arrived within 8 days give us email help@zenzeon.com. We'll get back to you as soon as we can with an update.

What is the best way to contact zenzeon.com regarding a return or exchange?

You can begin a return by contacting us at help@zenzeon.com. Via email, we usually respond within one business day.

What is your return policy?

We want you to be completely satisfied with your purchase, but if you don't, for any reason, returns are easy. You can return items during 30 days.

Can I get a replacement for my broken/defective item?

Yes! If an item is defective, it can be returned for a replacement or full refund. If you have any questions or need more information, feel free to contact us at help@zenzeon.com

What is your return policy ?

Please note: During the busy holiday season, due to the volume of orders and returns being processed, it may take up to 30 days to process your return and refund. We will work as quickly as possible and appreciate your understanding.